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Module 1: The Digital Marketing Landscape
Learning Objectives
- Distinguish between paid, owned, and earned media
- Identify the core digital marketing channels
- Understand the customer journey from awareness to loyalty
Digital marketing covers every channel a brand uses to reach customers online: search engines, social media, email, websites, and paid ads. Marketers typically organize these into three categories -- owned media (your website, email list, social accounts), earned media (press mentions, shares, reviews), and paid media (ads you pay for). Successful campaigns map these channels to the customer journey: awareness, consideration, conversion, and retention/loyalty. Understanding this framework helps you choose the right channel for the right goal instead of chasing every platform at once.
Module Quiz
1. The customer journey stage focused on turning a visitor into a paying customer is called:
2. Which of the following is an example of 'owned media'?